Product Statements

Guarantee

If you are not completely satisfied with a SPI Supplies product, we will promptly and without further comment, issue a replacement or refund.

SPI Supplies Warranty

Thirty (30) Days on Consumables and Small Items

The 30 days commences from the receipt date of the order by the customer.

One (1) Year on SPI Supplies Manufactured Equipment

The warranty is one year on needed replacement parts and service. This warranty does not cover parts subjected to unusual wear and tear or breakage due to mishandling.

Non-Warranty Repair Costs for SPI Supplies Manufactured Equipment

$900.00 - Initial Evaluation Fee to determine the cause of failure and approximate time to repair 

$250.00/hour - Labor Fee 

Plus the cost of parts needed for the repair  

Claims Statement

All claims on products received damaged, missing or incorrect must be filed within 15 days of receipt of your order. Please contact the SPI Supplies Customer Service department by phone at 1-800-242-4774 or by email to discuss your claim.

Return of Goods Policy

No product is to be returned to SPI Supplies without first obtaining a Return Authorization Number (RA#). Please contact the SPI Supplies Customer Service department by phone at 1-800-242-4774 or by email to receive your Return Authorization Number (RA#)

Product Liability

Because of the potential dangers represented by the use of some products offered by SPI Supplies we reserve the right to restrict the sale of any or all SPI products.

SPI Supplies products are offered for laboratory, teaching and manufacturing use only and under no circumstances are they being offered for clinical or medical use. Any person using SPI products in clinical or medical applications takes full responsibility for doing so.

The buyer is responsible for patent infringements resulting from the use of any SPI products.

Information found on the SPI Supplies and Structure Probe, Inc. website is accurate and correct to the best of our knowledge but is not guaranteed to be correct. We therefore assume no responsibility connected with the use of our products or the information that is a part of the product itself.

Throughout the SPI Supplies website, literature, quotations, and citations are given, however no endorsement is implied in any such cases.

Statement of Product Use

SPI Supplies offers all its products on this website primarily for applications in research, testing and analysis, development work and education. These items are not being offered for clinical or diagnostic applications, agricultural uses or for human or animal consumption. Some products may have a "dual - use" purpose. We will determine on a case by case basis whether or not to accept an order. SPI Supplies reserves the right to make this determination. You may receive communications from our firm seeking additional information about intended use. We are only trying to behave as a responsible vendor during times when there is a growing number of "dual use" applications for some of our products.