FAQ

FEi/EiN Statement
SPI Supplies and Structure Probe, Inc. are classified as small business entities as defined by the US Small Business Administration (US SBA). FEI/EIN Nu...
Thu, 15 Jun, 2017 at 5:44 PM
Payment Terms
NET 30 - Net 30 day terms are only available to already existing and established net 30 day customers. SPI Supplies is not granting net 30 terms to new cu...
Thu, 15 Jun, 2017 at 5:44 PM
Flat Rate Shipping Program
SPI Supplies is pleased to offer, to our customers only, a "flat rate" charge for shipping, handling, and insurance (SHI) to your specific country...
Thu, 15 Jun, 2017 at 5:45 PM
Shipping Options
FedEx/UPS - Are used exclusively for orders shipped domestically. FedEx/DHL/UPS - Are used exclusively for orders shipped internationally. All three cou...
Fri, 2 Mar, 2018 at 1:24 PM
Special Packaging Charges
The charges described on this page are packaging charges levied by SPI and are not to be considered part of the actual shipping charges.  Dangerous Good...
Thu, 15 Jun, 2017 at 5:47 PM
Minimum Order Requirement
Minimum order: $50.00 Shipping, handling, insurance, and special packaging fees not included.
Thu, 15 Jun, 2017 at 5:47 PM
Product Statements
Guarantee If you are not completely satisfied with a SPI Supplies product, we will promptly and without further comment, issue a replacement or refund. ...
Thu, 15 Jun, 2017 at 5:47 PM
Collection of State Sales Tax for USA Customers
Most states in the USA require taxes be collected on sales transactions between customers and vendors physically located in the same state. Structure Pr...
Thu, 15 Jun, 2017 at 5:48 PM
Quote Requests
Looking for a quote? For the fastest response, please use our shopping cart and change "Order Type" from "Sales Order" to "Quote&quo...
Thu, 15 Jun, 2017 at 6:09 PM
Customers - Outside USA
Foreign agents and distributors: Prices quoted by local agents and distributors may be different due to the following: local currency, shipping costs, dutie...
Fri, 2 Mar, 2018 at 1:19 PM